Created with Sketch. Created with Sketch. Created with Sketch. Created with Sketch. Created with Sketch. Created with Sketch.

NCE Microsoft Dynamics 365 Customer Service

Start with smarter customer service capabilities
Start a Free Trial
Back to bundle

Included in Bogdan's Bundle

An edition of this product is already in your cart. To add a different edition, either complete the checkout for present edition and start a new shopping cart. Or change the current edition in your shopping cart.
Earn customers for life

Earn customers for life

Offer world-class customer service that leads to loyalty. Dynamics 365 for Customer Service unifies the way people experience your business—across self-service, peer-to-peer service, and assisted service.

Start a Free Trial

Features

Omni-channel engagement

Give your agents what they need to serve your customers anytime, on any channel. Customer Service provides a unified platform that makes information available across engagements—so your agents offer the consistency and personalization your customers expect.
Show more Show less

Self-service

Make it easy for your customers to find answers on their own. With Customer Service, you can provide a self-service portal with a searchable knowledge base and an online community space where peers respond. Then, transition them seamlessly to assisted support when they need it.
Show more Show less

Unified experience

Equip your agents to handle service interactions in one place on their desktop or mobile device. Unlike other help-desk software, Customer Service provides a single view into all information—from scripting to entitlements to recommendations—so agents can provide personalized service fast.
Show more Show less

Knowledge base

Give your agents and customers the answers they need on the spot. The knowledge base provides consistent answers across channels. Periodic reviews keep responses current and relevant. And you can get in-depth analytics to measure the impact of the responses.
Show more Show less

Digital intelligence

Move to predictive and proactive customer service, using the data analytics in Customer Service. It provides interactive dashboards and data visualizations that help you pull insights from your metrics, making it easier to identify trends and anticipate opportunities.
Show more Show less

Editions & Pricing

Dynamics 365 Customer Engagement Applications (Trial)

Dynamics 365 Customer Service Premium

Dynamics 365 Customer Service Professional

Dynamics 365 Customer Service Professional Attach to Qualifying Dynamics 365 Base Offer

    EUR 177.45
    / User / Month
    For 1 User And Above
    12 month contract
  • or
    • EUR 2,028.00
    / User / Year
    For 1 User And Above
    1 year contract
  • or
    • EUR 202.80
    / User / Month
    For 1 User And Above
    1 month contract
    EUR 45.46
    / User / Month
    For 1 User And Above
    12 month contract
  • or
    • EUR 45.46
    / User / Month
    For 1 User And Above
    36 month contract
  • or
    • EUR 519.60
    / User / Year
    For 1 User And Above
    1 year contract
  • or
    • EUR 51.96
    / User / Month
    For 1 User And Above
    1 month contract
  • or
    • EUR 1,558.80
    / User / Three Years
    For 1 User And Above
    3 year contract
  • or
    • EUR 519.60
    / User / Year
    For 1 User And Above
    3 year contract
    EUR 18.17
    / User / Month
    For 1 User And Above
    12 month contract
  • or
    • EUR 207.60
    / User / Year
    For 1 User And Above
    1 year contract
  • or
    • EUR 20.76
    / User / Month
    For 1 User And Above
    1 month contract
  • or
    • EUR 622.80
    / User / Three Years
    For 1 User And Above
    3 year contract
  • or
    • EUR 207.60
    / User / Year
    For 1 User And Above
    3 year contract
  • or
    • EUR 18.17
    / User / Month
    For 1 User And Above
    36 month contract
User subscription that includes a trial of Customer Engagement applications.
Show More Info Hide
Dynamics 365 Customer Service Premium provides an integrated Copilot-first contact center and CRM solution—all powered by generative AI.
This license includes Dynamics 365 Customer Service Enterprise and Dynamics 365 Contact Center.
Show More Info Hide
User subscription that includes Dynamics 365 Customer Service Professional.
Show More Info Hide
Attach user subscription offering for Dynamics 365 Customer Service Professional.
Requires qualifying Dynamics 365 base offer.
Show More Info Hide
Try For 1 Month
Configure
Configure
Configure

Included

25 Users

Dynamics 365 Customer Service Enterprise

Dynamics 365 Customer Service Enterprise Attach to Qualifying Dynamics 365 Base Offer

Dynamics 365 Customer Service Enterprise Device

    EUR 95.55
    / User / Month
    For 1 User And Above
    12 month contract
  • or
    • EUR 109.20
    / User / Month
    For 1 User And Above
    1 month contract
  • or
    • EUR 3,276.00
    / User / Three Years
    For 1 User And Above
    3 year contract
  • or
    • EUR 1,092.00
    / User / Year
    For 1 User And Above
    3 year contract
  • or
    • EUR 95.55
    / User / Month
    For 1 User And Above
    36 month contract
  • or
    • EUR 1,092.00
    / User / Year
    For 1 User And Above
    1 year contract
    EUR 18.17
    / User / Month
    For 1 User And Above
    12 month contract
  • or
    • EUR 207.60
    / User / Year
    For 1 User And Above
    3 year contract
  • or
    • EUR 207.60
    / User / Year
    For 1 User And Above
    1 year contract
  • or
    • EUR 20.76
    / User / Month
    For 1 User And Above
    1 month contract
  • or
    • EUR 622.80
    / User / Three Years
    For 1 User And Above
    3 year contract
  • or
    • EUR 18.17
    / User / Month
    For 1 User And Above
    36 month contract
    EUR 145.53
    / User / Month
    For 1 User And Above
    12 month contract
  • or
    • EUR 1,663.20
    / User / Year
    For 1 User And Above
    1 year contract
  • or
    • EUR 166.32
    / User / Month
    For 1 User And Above
    1 month contract
  • or
    • EUR 4,989.60
    / User / Three Years
    For 1 User And Above
    3 year contract
  • or
    • EUR 1,663.20
    / User / Year
    For 1 User And Above
    3 year contract
  • or
    • EUR 145.53
    / User / Month
    For 1 User And Above
    36 month contract
User subscription that includes Dynamics 365 Customer Service, Enterprise edition.
Show More Info Hide
Attach user subscription offering for Dynamics 365 Customer Service Enterprise.
Requires qualifying Dynamics 365 base offer.
Show More Info Hide
User subscription that includes Dynamics 365 Customer Service, Enterprise edition.
Show More Info Hide
Configure
Configure
Configure

Dynamics 365 Customer Engagement Applications (Trial)

User subscription that includes a trial of Customer Engagement applications.
Show More Info Hide

Included

25 Users
Try For 1 Month

Dynamics 365 Customer Service Premium

    EUR 177.45
    / User / Month
    For 1 User And Above
  • or
    • EUR 2,028.00
    / User / Year
    For 1 User And Above
  • or
    • EUR 202.80
    / User / Month
    For 1 User And Above
Dynamics 365 Customer Service Premium provides an integrated Copilot-first contact center and CRM solution—all powered by generative AI.
This license includes Dynamics 365 Customer Service Enterprise and Dynamics 365 Contact Center.
Show More Info Hide
Configure

Dynamics 365 Customer Service Professional

    EUR 45.46
    / User / Month
    For 1 User And Above
  • or
    • EUR 45.46
    / User / Month
    For 1 User And Above
  • or
    • EUR 519.60
    / User / Year
    For 1 User And Above
  • or
    • EUR 51.96
    / User / Month
    For 1 User And Above
  • or
    • EUR 1,558.80
    / User / Three Years
    For 1 User And Above
  • or
    • EUR 519.60
    / User / Year
    For 1 User And Above
User subscription that includes Dynamics 365 Customer Service Professional.
Show More Info Hide
Configure

Dynamics 365 Customer Service Professional Attach to Qualifying Dynamics 365 Base Offer

    EUR 18.17
    / User / Month
    For 1 User And Above
  • or
    • EUR 207.60
    / User / Year
    For 1 User And Above
  • or
    • EUR 20.76
    / User / Month
    For 1 User And Above
  • or
    • EUR 622.80
    / User / Three Years
    For 1 User And Above
  • or
    • EUR 207.60
    / User / Year
    For 1 User And Above
  • or
    • EUR 18.17
    / User / Month
    For 1 User And Above
Attach user subscription offering for Dynamics 365 Customer Service Professional.
Requires qualifying Dynamics 365 base offer.
Show More Info Hide
Configure

Dynamics 365 Customer Service Enterprise

    EUR 95.55
    / User / Month
    For 1 User And Above
  • or
    • EUR 109.20
    / User / Month
    For 1 User And Above
  • or
    • EUR 3,276.00
    / User / Three Years
    For 1 User And Above
  • or
    • EUR 1,092.00
    / User / Year
    For 1 User And Above
  • or
    • EUR 95.55
    / User / Month
    For 1 User And Above
  • or
    • EUR 1,092.00
    / User / Year
    For 1 User And Above
User subscription that includes Dynamics 365 Customer Service, Enterprise edition.
Show More Info Hide
Configure

Dynamics 365 Customer Service Enterprise Attach to Qualifying Dynamics 365 Base Offer

    EUR 18.17
    / User / Month
    For 1 User And Above
  • or
    • EUR 207.60
    / User / Year
    For 1 User And Above
  • or
    • EUR 207.60
    / User / Year
    For 1 User And Above
  • or
    • EUR 20.76
    / User / Month
    For 1 User And Above
  • or
    • EUR 622.80
    / User / Three Years
    For 1 User And Above
  • or
    • EUR 18.17
    / User / Month
    For 1 User And Above
Attach user subscription offering for Dynamics 365 Customer Service Enterprise.
Requires qualifying Dynamics 365 base offer.
Show More Info Hide
Configure

Dynamics 365 Customer Service Enterprise Device

    EUR 145.53
    / User / Month
    For 1 User And Above
  • or
    • EUR 1,663.20
    / User / Year
    For 1 User And Above
  • or
    • EUR 166.32
    / User / Month
    For 1 User And Above
  • or
    • EUR 4,989.60
    / User / Three Years
    For 1 User And Above
  • or
    • EUR 1,663.20
    / User / Year
    For 1 User And Above
  • or
    • EUR 145.53
    / User / Month
    For 1 User And Above
User subscription that includes Dynamics 365 Customer Service, Enterprise edition.
Show More Info Hide
Configure

Policies & Support

Terms and Conditions
Privacy Policy