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NCE Microsoft Dynamics 365 Customer Service

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Earn customers for life

Earn customers for life

Offer world-class customer service that leads to loyalty. Dynamics 365 for Customer Service unifies the way people experience your business—across self-service, peer-to-peer service, and assisted service.

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Features

Omni-channel engagement

Give your agents what they need to serve your customers anytime, on any channel. Customer Service provides a unified platform that makes information available across engagements—so your agents offer the consistency and personalization your customers expect.
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Self-service

Make it easy for your customers to find answers on their own. With Customer Service, you can provide a self-service portal with a searchable knowledge base and an online community space where peers respond. Then, transition them seamlessly to assisted support when they need it.
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Unified experience

Equip your agents to handle service interactions in one place on their desktop or mobile device. Unlike other help-desk software, Customer Service provides a single view into all information—from scripting to entitlements to recommendations—so agents can provide personalized service fast.
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Knowledge base

Give your agents and customers the answers they need on the spot. The knowledge base provides consistent answers across channels. Periodic reviews keep responses current and relevant. And you can get in-depth analytics to measure the impact of the responses.
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Digital intelligence

Move to predictive and proactive customer service, using the data analytics in Customer Service. It provides interactive dashboards and data visualizations that help you pull insights from your metrics, making it easier to identify trends and anticipate opportunities.
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Editions & Pricing

Dynamics 365 Customer Engagement Applications (Trial)

Dynamics 365 Customer Service Premium

Dynamics 365 Customer Service Professional

Dynamics 365 Customer Service Professional Attach to Qualifying Dynamics 365 Base Offer

    EUR 182.50
    / User / Month
    For 1 User And Above
    12 month contract
  • or
    • EUR 2,190.00
    / User / Year
    For 1 User And Above
    1 year contract
  • or
    • EUR 219.00
    / User / Month
    For 1 User And Above
    1 month contract
    EUR 46.80
    / User / Month
    For 1 User And Above
    12 month contract
  • or
    • EUR 46.80
    / User / Month
    For 1 User And Above
    36 month contract
  • or
    • EUR 561.60
    / User / Year
    For 1 User And Above
    1 year contract
  • or
    • EUR 56.16
    / User / Month
    For 1 User And Above
    1 month contract
  • or
    • EUR 1,684.80
    / User / Three Years
    For 1 User And Above
    3 year contract
  • or
    • EUR 561.60
    / User / Year
    For 1 User And Above
    3 year contract
    EUR 18.70
    / User / Month
    For 1 User And Above
    12 month contract
  • or
    • EUR 224.40
    / User / Year
    For 1 User And Above
    1 year contract
  • or
    • EUR 22.44
    / User / Month
    For 1 User And Above
    1 month contract
  • or
    • EUR 673.20
    / User / Three Years
    For 1 User And Above
    3 year contract
  • or
    • EUR 224.40
    / User / Year
    For 1 User And Above
    3 year contract
  • or
    • EUR 18.70
    / User / Month
    For 1 User And Above
    36 month contract
User subscription that includes a trial of Customer Engagement applications.
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Dynamics 365 Customer Service Premium provides an integrated Copilot-first contact center and CRM solution—all powered by generative AI.
This license includes Dynamics 365 Customer Service Enterprise and Dynamics 365 Contact Center.
Show More Info Hide
User subscription that includes Dynamics 365 Customer Service Professional.
Show More Info Hide
Attach user subscription offering for Dynamics 365 Customer Service Professional.
Requires qualifying Dynamics 365 base offer.
Show More Info Hide
Try For 1 Month
Configure
Configure
Configure

Included

25 Users

Dynamics 365 Customer Service Enterprise

Dynamics 365 Customer Service Enterprise Attach to Qualifying Dynamics 365 Base Offer

Dynamics 365 Customer Service Enterprise Device

    EUR 98.30
    / User / Month
    For 1 User And Above
    12 month contract
  • or
    • EUR 117.96
    / User / Month
    For 1 User And Above
    1 month contract
  • or
    • EUR 3,538.80
    / User / Three Years
    For 1 User And Above
    3 year contract
  • or
    • EUR 1,179.60
    / User / Year
    For 1 User And Above
    3 year contract
  • or
    • EUR 98.30
    / User / Month
    For 1 User And Above
    36 month contract
  • or
    • EUR 1,179.60
    / User / Year
    For 1 User And Above
    1 year contract
    EUR 18.70
    / User / Month
    For 1 User And Above
    12 month contract
  • or
    • EUR 224.40
    / User / Year
    For 1 User And Above
    3 year contract
  • or
    • EUR 224.40
    / User / Year
    For 1 User And Above
    1 year contract
  • or
    • EUR 22.44
    / User / Month
    For 1 User And Above
    1 month contract
  • or
    • EUR 673.20
    / User / Three Years
    For 1 User And Above
    3 year contract
  • or
    • EUR 18.70
    / User / Month
    For 1 User And Above
    36 month contract
    EUR 135.70
    / User / Month
    For 1 User And Above
    12 month contract
  • or
    • EUR 1,628.40
    / User / Year
    For 1 User And Above
    1 year contract
  • or
    • EUR 162.84
    / User / Month
    For 1 User And Above
    1 month contract
  • or
    • EUR 4,885.20
    / User / Three Years
    For 1 User And Above
    3 year contract
  • or
    • EUR 1,628.40
    / User / Year
    For 1 User And Above
    3 year contract
  • or
    • EUR 135.70
    / User / Month
    For 1 User And Above
    36 month contract
User subscription that includes Dynamics 365 Customer Service, Enterprise edition.
Show More Info Hide
Attach user subscription offering for Dynamics 365 Customer Service Enterprise.
Requires qualifying Dynamics 365 base offer.
Show More Info Hide
User subscription that includes Dynamics 365 Customer Service, Enterprise edition.
Show More Info Hide
Configure
Configure
Configure

Dynamics 365 Customer Engagement Applications (Trial)

User subscription that includes a trial of Customer Engagement applications.
Show More Info Hide

Included

25 Users
Try For 1 Month

Dynamics 365 Customer Service Premium

    EUR 182.50
    / User / Month
    For 1 User And Above
  • or
    • EUR 2,190.00
    / User / Year
    For 1 User And Above
  • or
    • EUR 219.00
    / User / Month
    For 1 User And Above
Dynamics 365 Customer Service Premium provides an integrated Copilot-first contact center and CRM solution—all powered by generative AI.
This license includes Dynamics 365 Customer Service Enterprise and Dynamics 365 Contact Center.
Show More Info Hide
Configure

Dynamics 365 Customer Service Professional

    EUR 46.80
    / User / Month
    For 1 User And Above
  • or
    • EUR 46.80
    / User / Month
    For 1 User And Above
  • or
    • EUR 561.60
    / User / Year
    For 1 User And Above
  • or
    • EUR 56.16
    / User / Month
    For 1 User And Above
  • or
    • EUR 1,684.80
    / User / Three Years
    For 1 User And Above
  • or
    • EUR 561.60
    / User / Year
    For 1 User And Above
User subscription that includes Dynamics 365 Customer Service Professional.
Show More Info Hide
Configure

Dynamics 365 Customer Service Professional Attach to Qualifying Dynamics 365 Base Offer

    EUR 18.70
    / User / Month
    For 1 User And Above
  • or
    • EUR 224.40
    / User / Year
    For 1 User And Above
  • or
    • EUR 22.44
    / User / Month
    For 1 User And Above
  • or
    • EUR 673.20
    / User / Three Years
    For 1 User And Above
  • or
    • EUR 224.40
    / User / Year
    For 1 User And Above
  • or
    • EUR 18.70
    / User / Month
    For 1 User And Above
Attach user subscription offering for Dynamics 365 Customer Service Professional.
Requires qualifying Dynamics 365 base offer.
Show More Info Hide
Configure

Dynamics 365 Customer Service Enterprise

    EUR 98.30
    / User / Month
    For 1 User And Above
  • or
    • EUR 117.96
    / User / Month
    For 1 User And Above
  • or
    • EUR 3,538.80
    / User / Three Years
    For 1 User And Above
  • or
    • EUR 1,179.60
    / User / Year
    For 1 User And Above
  • or
    • EUR 98.30
    / User / Month
    For 1 User And Above
  • or
    • EUR 1,179.60
    / User / Year
    For 1 User And Above
User subscription that includes Dynamics 365 Customer Service, Enterprise edition.
Show More Info Hide
Configure

Dynamics 365 Customer Service Enterprise Attach to Qualifying Dynamics 365 Base Offer

    EUR 18.70
    / User / Month
    For 1 User And Above
  • or
    • EUR 224.40
    / User / Year
    For 1 User And Above
  • or
    • EUR 224.40
    / User / Year
    For 1 User And Above
  • or
    • EUR 22.44
    / User / Month
    For 1 User And Above
  • or
    • EUR 673.20
    / User / Three Years
    For 1 User And Above
  • or
    • EUR 18.70
    / User / Month
    For 1 User And Above
Attach user subscription offering for Dynamics 365 Customer Service Enterprise.
Requires qualifying Dynamics 365 base offer.
Show More Info Hide
Configure

Dynamics 365 Customer Service Enterprise Device

    EUR 135.70
    / User / Month
    For 1 User And Above
  • or
    • EUR 1,628.40
    / User / Year
    For 1 User And Above
  • or
    • EUR 162.84
    / User / Month
    For 1 User And Above
  • or
    • EUR 4,885.20
    / User / Three Years
    For 1 User And Above
  • or
    • EUR 1,628.40
    / User / Year
    For 1 User And Above
  • or
    • EUR 135.70
    / User / Month
    For 1 User And Above
User subscription that includes Dynamics 365 Customer Service, Enterprise edition.
Show More Info Hide
Configure

Policies & Support

Terms and Conditions
Privacy Policy