Only Company Administrators can disable/enable or remove users from the Vodafone Business Marketplace. Disabling a Company User will keep their profile, but they will not have access to the Vodafone Business Marketplace or apps. This is useful for a temporary absence, and once a user returns, they can simply be enabled again. Find the user you wish to disable/enable and choose the available option to change their access. If an employee leaves your company, you can remove them completely. Before doing this, you will need to remove any apps and licenses they currently have. Go to the Gear icon and select Remove User.

A Company Administrator is created at the point of completing your Vodafone Business Marketplace application order with our sales agent. They will be the first person on-boarded to the Marketplace in your organisation’s account. A Company Administrator is the first point of contact for Company Users with queries about licenses, access and password resets on the Marketplace. Company Admins can buy products and assign product licenses to specific Company Users. To find out who a Company Administrator is, you should find their name stated in the invitation sent to Company Users to join Vodafone Business Marketplace.

If the Company Admin leaves your organisation, is unavailable to fulfil the role or has not validated their User account, you can request that another User is assigned the Company Administrator role instead. To make this request, please contact us at 088 712 0028 - (Monday - Friday 8:00-18:00). Please note: There may be additional security checks before we can make any changes to your account.

Only the Company Administrator can invite new users to the Vodafone Business Marketplace and manage their licenses. Please follow below steps: • Log in to your Vodafone Business Marketplace account • From the menu, choose the Manage, this will take you to the Dashboard page • To invite one user, add their email address (1), then click Invite • To invite more than one user, choose Invite Multiple (2) • Enter the user’s email address. The role will default to User • Click Send Invitations Upload a list of users • Click Upload Email List • Upload file requirements and format o File size should be less than 2 MB o Single Column plain text (*.txt) file o One email per line o Maximum of 2,000 lines • Click Choose File then choose the text file you want to send • Click Send Invitations • The user will get an email asking them to activate their account. Resend or revoke pending invitations: • You can check the status of user invitations to see if the accounts have been activated. You can choose to resend the activation email, or revoke the setup. • From the menu, choose Users • Select Manage Invitations (1). This will show you a list of the pending invitations • Select Resend or Revoke – you’ll receive confirmation this has been completed

There are two different Marketplace roles. • Everyone that has use of an application that you have bought through the Marketplace is given the role of Company User. This allows them to log in to the Marketplace, see what applications have been assigned to them and use them. • A Company Administrator can buy products and assign product licenses to particular Company Users.

Licenses can be un-assigned using a similar process to that used to assign licenses. Simply follow these steps: • Go to the Manage tab • Choose Assign Apps • On the Assign Apps screen, choose the application you want to un-assign from the list on the left-hand side • Un-tick the box next to the name of the Company User you’re un-assigning and choose Save changes • To re-assign a license to a different Company User, simply follow the same steps as you would to assign a new Company User

• Log in to Vodafone Business Marketplace. • Go to the Manage tab • Choose Applications • On the Applications screen, choose Manage Apps from the left-hand menu • When you have found the application you want an additional license for, go to the Manage button and choose Manage Application from the drop-down list • This will take you to a new screen with five tabs – choose the one marked Upgrade Subscription • Choose the product or service you want to update and enter the new total number of licenses you want for your organisation. For example, if you currently have seven licenses and want to cancel two of them, enter the total as five. (Likewise, if you were adding more licenses, you’d need to enter the new total number of licenses you want, not the amount you’re adding) • Next, un-assign the two licenses from your Company Users Please note: License cancellations will not take effect until the end of your current contract period – this is usually one month. To find out when this period ends: • Go to the Manage tab • Choose Applications • On the Applications screen, choose Manage Apps from the left-hand menu. The contract end date and renewal terms will show in the module on the right-hand side.

To assign a Marketplace application license to a new Company User, follow these steps: • Go to the Manage tab • Choose Assign Apps • On the Assign Apps screen, choose the application you want to assign on from the list on the left-hand side • A list of current users will be displayed on the right hand side. You will see a tick box next to the user’s name, select the ones you wish to assign the licenses to. • Choose Save changes to complete the license assignment.

Any new licenses that are not assigned to Company Users in your organization will remain inactive until you do assign them, but you will continue to be charged. You can re-assign licenses if a Company User leaves your organisation, or cancel them if they are no longer needed.

To ensure you get the best possible service, we regularly carry out maintenance checks and improvements on the site. We will notify Company Administrators by email if this is due to happen and again when the site is back up and running.

• Select the forgot password link on the Marketplace login page • You will be sent a password reset email allowing you to change your password

If you still cannot find what you are looking for, please contact our Customer Care team at: If you have a question and you are an indirect customer, please contact your telecom partner first You can reach us by phone at: 088 712 0028 Questions by e-mail can be send to: businesssupport@vodafone.nl

In the Quick Start Guide you con find an explanation for a number of basic functionalities. https://cdn.vodafoneziggo.nl/content/dam/vodafone/zakelijk/pdf/Vodafone_Business_Marketplace_beheerhandleiding_(alg.).pdf Do you still have questions about Vodafone Business Marketplace after reading the manual? Please contact our customer service department